knrlPrivacy Policy

This page describes what we collect when you use knrl and how we keep that data protected. When you register, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet), and place bets on Liga 1, Piala Indonesia, live-dealer tables, or slots, we collect information about you. We use this information to verify your identity, process your payments, prevent fraud, and provide English-language support. We do not sell your data to third parties.

Our commitment to privacy means we encrypt your password, store your identity documents securely, and share your information only with payment processors and regulatory authorities when the law requires it. You have the right to request a copy of your data, ask us to delete your account, or object to how we use your information. This policy explains how we handle each type of data and what choices you have.

If you have questions about our privacy practices or how we handle your data on knrl, contact our support team via live chat, email, or the in-app help form.

Data We Collect on knrl

We collect several types of data when you use knrl. Your account information includes your email address, password (encrypted), full name, phone number, and date of birth. We collect this when you register and use it to create and manage your account.

Your identity and address verification documents are the most sensitive data we hold. When you first deposit on knrl, we ask for a copy of your government-issued ID (KTP, passport, or driver's license) and proof of address (a utility bill or bank statement from the past 3 months). We store these as encrypted files in a secure data centre and compare them against government databases to verify you are who you claim to be. Once verified, we retain these documents for 7 years to comply with anti-money-laundering regulations, then delete them permanently.

Your payment information is handled by third-party processors. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, we never see your wallet credentials—the payment processor handles the transaction directly. When you deposit via e-wallet or bank transfer (mobile banking, Mandini, local payment, online payment), we receive your transaction reference and the amount, but we do not store your bank account number in plain text. Our payment processor stores it encrypted and uses it only for settlement.

Your Betting and Account Activity

We record your betting history, deposits, withdrawals, bonus usage, and login activity. This data helps us detect fraud (e.g., if someone logs in from a new device in Semarang when you normally access knrl from Jakarta), prevent money laundering, and provide customer support. We keep this data for as long as your account exists, then delete it 2 years after closure.

We also collect technical data: your device type, IP address, browser version, and which pages you view on knrl. We use this to optimize the site's performance and troubleshoot technical issues. We do not use this data to track you across other websites.

How We Use Your Data on knrl

We use your data for five main purposes. First, account management: we use your email and password to authenticate your login and keep your account secure. Second, payment processing: we share your name and transaction details with payment processors to complete your deposits and withdrawals. Third, regulatory compliance: we maintain records of your identity verification, betting history, and deposits to comply with Indonesian financial regulations and anti-money-laundering laws.

Fourth, fraud prevention: we monitor your account for suspicious activity (logins from unusual locations, sudden large bets after weeks of small stakes, withdrawals to a new payment method). If we detect a flag, we may temporarily hold your account and ask for verification. Fifth, customer support: we use your account information to help resolve your issues—forgotten passwords, payment disputes, bet settlement questions. We may review your betting history and payment records when investigating a complaint.

We do not use your data for marketing unless you opt in. We do not sell your email to advertising networks or data brokers. We do not share your full betting history with third parties (unless the law requires it, such as a court order or financial regulator request).

Data Processors & Jurisdictions on knrl

We work with third-party processors who handle parts of our service. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our acquiring bank for local payment, online payment, e-wallet, mobile banking transfers) store transaction records. Our hosting provider stores our servers and backups. Our email service delivers password-reset and support communications. These processors follow data protection standards, but their servers may be located outside Indonesia—some may be in Singapore, Australia, or other regions.

By using knrl, you consent to your data being transferred and processed by these third-party processors. We sign contracts with each processor requiring them to protect your data and use it only for the purposes we specify. If you withdraw your consent, you must close your knrl account; we cannot use the platform without third-party processors.

Your Rights and Data Subject Requests on knrl

You have several rights regarding your data on knrl. You may request a copy of all data we hold about you—your account info, identity documents, payment records, and betting history. Send a request to our support team and we will provide a downloadable file within 30 days.

You may request deletion of your account. Once we close your account, we delete your password, email, and phone number immediately, but we retain your identity documents for 7 years to comply with financial regulations. You may object to certain processingfor example, if you believe we are monitoring your account too strictly, you can ask us to review our flags. You may request correction of inaccurate data: if your registered name is misspelled or your address is wrong, contact us and we will update it within 5 business days.

To exercise any of these rights, email our support team or use the in-app help form. We will respond within 30 days. If we deny your request, we will explain why.

Cookies and Tracking on knrl

Our knrl website and app use cookies to keep you logged in and remember your preferences (e.g., your preferred language, dark mode). These are essential cookies—without them, knrl would not work. We do not use cookies to track your behaviour across other websites or to sell data to advertisers.

You can clear cookies from your browser settings at any time. If you delete all cookies, you will be logged out of knrl and will need to log in again on your next visit.

Data Security & knrl Commitment

We protect your data using industry-standard encryption (SSL/TLS for data in transit, AES-256 for data at rest), firewalls, and access controls. Only a small team of knrl employees with a need to know can access your data—your password is never visible to our support staff, and payment details are handled only by our payment processor.

We conduct annual security audits and vulnerability scans. If we discover a breach (unauthorized access to your data), we will notify you within 72 hours and take steps to limit the damage. We maintain cyber insurance and have an incident response plan. However, no system is non-specific info secure—if you have concerns about your account's security, change your password immediately and contact our support team.

Summary: Your Privacy on knrl

We collect data from you to verify your identity, process your payments, prevent fraud, and provide support. We encrypt your password, store your identity documents securely for 7 years, and do not share your data with third parties except where required by law. You have the right to request a copy of your data, ask us to delete your account, and correct inaccuracies. Our commitment is transparency—this policy explains exactly what we collect and why. If you have questions about your privacy on knrl, contact us via live chat, email, or the in-app help form.